Refund policy

We want you to be delighted with the purchase of your unique elephant hair bracelet from JustElephant.com

However, if you wish to return your items to us, please follow the steps noted below:
• Within 7 days of receipt of your items,
– Send an email to orders@justelephant.com
– Clearly state your name and reason for returning the item(s)

• Should you require a replacement item to be issued, we will do so within 7 days of us receiving the returned item.

• The original shipping costs are non-refundable. However, if this was as a result of an error on our part, we will.
– Arrange for the collection of the item
– Cover all shipping costs

We want you to enjoy your original genuine elephant or giraffe hair bracelet and strive to make sure that happens.