All items are shipped directly from South Africa.
All orders are made up the same day we receive them and are shipped out the following day.
Orders are sent using DHL Express and usually take 4-5 business days to get to you.
All items are insured and Justelephant.com takes full responsibility for each shipment. If for any reason there is a "lost" claim then another bracelet is sent out whilst the claim is being settled.
Should you fail to receive your order with 7 working days of purchase, and do not have an email from us with an explanation for the delay, please contact us on +27-82-5430855 or email@example.com as it is very rare that orders are delayed this long without someone contacting you. Your order may have been unintentionally misplaced or sent to an incorrect address.