Shipping
For elephant hair bracelets with sliding knots with a maximum 3"/7.5 cm diameter -99% will fit women and a 3.5"/9 cm maximum diameter bracelet will fit 99% of men. The knots on these bracelets slide so that the bracelet fits over your hand. Once the bracelet is over your hand you tighten the knots so that it fits your wrist. Traditionally an elephant hair bracelet with sliding knots is worn "loose".
If you require any other size just let us know.
Elephant Hair Bracelets with a clasp are measured in length. A 7"/18 cm bracelet usually fits a women and a 8.5"/22 cm length bracelet will fit a man. Remember when measuring your wrist to allow some space (3 cm) so that the clasp can be connecteded.
Return and Replacement Policy

All items are shipped directly from South Africa. Items are made up the same day that they are ordered and shipped out the following day. Items are sent DHL Express and usually take 4-5 business days to get to you. Items are insured and Justelephant takes full responsibility for each shipment. If for any reason there is a "lost" claim then another bracelet is sent out whilst the claim is settled.

Should you fail to receive your order with 7 working days of purchase, and do not have an email with an explanation for the delay, please contact us on +27-82-5430855 or info@justelephant.com, as it is very rare that orders are delayed this long without someone contacting you. Your order may have been unintentionally misplaced or sent to an incorrect address.

Sizing

To return a product, please send an email to info@justelephant.com to notify us of your intent to return an item or items within 60 days of receipt. Please include your name, the items you plan to return, and the reason for the return. We will  replace all items within 7 days of receiving your returned item(s). Original shipping charges will not be refunded, unless the return is a result of our error, in which case we will arrange for pickup of the product in question and ship the replacement product, on us!

                                                                                               Repairs

Your product has a lifetime guarantee against faulty workmanship. You may return your item any time for FREE repairs. The only cost to be born by you will be shipping costs.